Consumer Contracts (Information Cancellation and Additional Charges) Regulations 2013 Summary

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If you are a business owner who provides goods or services to consumers, it’s important that you are aware of the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013. These regulations were introduced to protect consumers and provide them with clear information on their rights when purchasing goods or services. In this article, we will provide a summary of the key points you need to know about these regulations.

Information Requirements

Under the Consumer Contracts Regulations, there are certain pieces of information that you must provide to consumers before they make a purchase. This information includes:

– The main characteristics of the product or service

– The total price, including taxes and any additional charges

– Details of any delivery costs

– The arrangements for payment, delivery, and performance

– Information on the consumer’s right to cancel the contract

– The minimum duration of the contract (for contracts that are ongoing)

– Information on any after-sales services and guarantees

Cancellation Rights

Consumers have a right to cancel their contract with you within 14 days of receiving the goods or entering into the contract (for services). If the consumer changes their mind and wishes to cancel, they must inform you in writing or by another durable medium. You must refund the consumer within 14 days of receiving the cancellation notice, including any delivery costs that the consumer paid.

Additional Charges

Under the Consumer Contracts Regulations, businesses are prohibited from charging consumers fees that are not clearly disclosed upfront. This means that you cannot add any unexpected charges after the consumer has agreed to the purchase. This includes charges for credit card payments, delivery, or any other mandatory fees.


In summary, the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013 are in place to protect consumers and ensure that they have access to transparent and clear information about their purchases. As a business owner, it’s important to comply with these regulations to avoid any potential legal issues and protect your reputation. By providing the necessary information upfront, allowing consumers to cancel their contract within 14 days, and not adding any additional charges without their knowledge, you can build trust with your customers and ensure a positive experience for all parties involved.

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